Returns & Exchanges
At Material Goods, we want you to love every piece in your home, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that custom furniture and final sale textiles are not eligible for return unless a manufacturing defect is present.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully repackage your items in their original boxes with all protective inserts to ensure they arrive back at our warehouse safely.
Label and Ship
Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing